The flow and app are to users who could open a business account on the PJBank.
The project aims to understand users’ touchpoints and make the process faster and complete the process.

I have first worked together with the stakeholders (PO’s and business team) to understand the core of the problem. It was important to improve usability but was important to help the business team continues selling the product.

Customer Journey

To understand how customers find and interact with the service we created a Customer Journey Map and make all involved people put themselves in the same as users are.


At the beginning of my design process, I created wireframes for testing purposes.

It clarifies fast what was the ideas were being proposed and makes the communication and understands clear for all involved.

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